What can I expect from Seeing Auschwitz The Exhibition?
Seeing Auschwitz incorporates 100 photographs, sketches and testimonies and re-examines each “frozen moment” by looking more closely at the individuals in front of and behind the camera lens, and asks searching questions about what each image really reveals. Visitors are confronted by what it means to go beyond the gaze of the perpetrator, the victim, and the onlooker, to more fully understand the reality of the German Nazi camp Auschwitz, and to reflect on what this means for us today.
What is the estimated duration of the visit?
The visit will take approximately 60-75 minutes, but if you wish to stay longer inside the exhibition you can do so without any problem.
What are the opening hours?
The Exhibition is open Thursdays to Saturdays from 10 a.m. until 7 p.m. and Sundays from 9 a.m. until 6 p.m.
Will there be guided tours?
No. The visit to the exhibition includes a free audio guide that will guide you personally and explain the exhibition room by room. You can download it from your mobile phone with a QR code available at the entrance.
Do I have to pay extra for the audio guide?
No, it is always included with your ticket. It can be downloaded on your smartphone device with a QR code at the entrance of the exhibition. Thus, we strongly encourage guests to bring their own headphones. Free public Wi-Fi will be available on-site. The audio guide is available in English and Spanish.
Will part of the proceeds of this exhibition be donated?
Part of the revenue generated by the exhibition will be used to support Auschwitz-Birkenau State Museum in Poland in their efforts to ensure the long-term preservation and conservation of the authentic site, preserve its authenticity and educate people about the history of the German Nazi concentration and extermination camp and the horrors of the Holocaust.
I have a hearing impairment: how can I still enjoy the guide?
In this case you can request the transcription of the audio guide (available in English and Spanish), which will allow you to experience the visit just like any other visitor. In these cases it is advisable to contact us
in advance so that we can ensure the availability of the transcript.
Can I take photos or record the exhibition?
Feel free to take photos. When taking photos, please make sure not to disturb other guests. Professional equipment, selfie sticks and tripods are not permitted. If deemed appropriate, the possibility of taking photographs may be temporarily prohibited for the proper functioning of the exhibition and optimal conservation of the pieces.
Do you offer Press Passes?
Is the exhibition wheelchair accessible?
Is the exhibition suitable for children?
The exhibition is recommended for ages 12+.
Do I need to arrive at the start of my scheduled session?
It is recommended that you arrive as close as possible to the time stated on your ticket.
What happens if I arrive late?
Your ticket will still be valid, but conditioned to available space in the subsequent time slots and may imply an undefined waiting time for you to access the exhibition.
Will there be a cloakroom?
Yes, at a fee of £2 per person. Free of charge for Senior, NHS, Student and Child as well as Carers.
What are the prohibited items at the exhibition?
Flash photography, alcohol, food and anything which may disturb the other visitors is prohibited.
Is eating or drinking allowed during the exhibition?
Can I smoke or vape?
Where is the exhibition taking place?
The exhibition takes place in the heart of London, in the district of South Kensington, 81 Old Brompton Road.
What are the nearest metro / bus lines to get there?
- South Kensington metro station
- Onslow Gardens bus stop (lines 430 and C1)
- Queensberry Place bus stop (lines 49, 70, and 74)
Is there parking access near the event?
There is no parking available specifically for the event. However, there is street parking and paid car parks in the area.
Where can I get tickets?
What are the official sellers for this exhibition?
Official tickets for Seeing Auschwitz The Exhibition in London can be purchased on Fever
and on site.
Who are the official ticket sellers for the exhibition?
The official ticketing platform for the event is Fever, which has tickets available here
. No other online ticketing platform has access to tickets for the Seeing Auschwitz The Exhibition in London.
What does the ticket include?
The ticket includes the visit to the exhibition and an audio guide that will guide you personally and explain the exhibition room by room.
What are the different ticket and pricing options?
Tickets are sold per person. There are the following ticket options:
- Adult (13+): £10-£14
- Child (4-12 y.o.): £6-£10
- Senior (65+), Student (13 to 26), or NHS: £8-£12
- Group Tickets (for groups of six or more guests): £9-£13
What are the accepted payment methods?
Tickets are available online on Fever with secure payment by credit card or Paypal. It will also be possible to buy your ticket on-site at the entrance of the exhibition. Attention: cash payments are not accepted.
Do we need to book tickets in advance?
You can buy the tickets online to secure your spot or purchase them at the counter on site.
Is there a ticket office on site?
Yes, you can buy your tickets on-site. However, it is better to buy your tickets on the internet in advance if you want to be sure of getting a seat at the desired time and slot.
Can I reschedule my tickets to another date/time, or upgrade/downgrade my ticket?
We may be able to help reschedule or exchange your ticket for another date, time or ticket type that has not already sold out. Please contact us
for more information. Make sure to include your ticket order number.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket on the Fever App. Please contact us
for additional help. Make sure to include your ticket order number.
What is your refund policy?
Tickets are generally non-refundable. Ticket non-refund terms and conditions are agreed to before purchase. However, under special circumstances, you can contact us
and our user support team will process your request. Make sure to include your ticket order number.
I can't find my ticket. What can I do?
You will find your ticket with the QR code in the Fever app, within the Tickets section. QR codes may not appear until 24 hours before your ticket’s date and time. If you don't have the Fever app installed, you can download it from Google Play
and Apple Store
. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us
I don’t see a QR code. Is that normal?
Yes, each ticket’s corresponding QR code will be available 24 hours before its date and time. At the entrance, simply access the Fever app to validate your tickets.
Do I need to print my ticket?
No, your contactless tickets will be validated directly in the Fever App.
Do you offer group discounts?
Discounts for groups and schools with a minimum of 6 people are available. Please contact us through this form
How do I book a ticket for my carer?
Carers are welcomed at the exhibition with free admission upon showing the appropriate documentation at the entrance. Please note that the guest requiring assistance must have a valid ticket. Here are a few of the documents we accept:
- Middle or Higher rate DLA for care and/or mobility.
- Receipt of Personal Independence Payment (PIP).
- Evidence of being severely sight impaired.
- CredAbility Access Card – + 1 category requirement.
- A recognised Assistance Dog ID Card.
Are toilets available on site?
Toilets are available on site and are cleaned and disinfected regularly.
How can I contact customer service?
We will be happy to receive your queries or suggestions through *this platform*: contact us